FW Properties FAQ
F & W Properties – Frequently Asked Questions (Updated)
APPLICATION PROCESS
How long does it take to process an application?
Once we receive a completed application (including all documents), it may take up to 5 business days to process.
Do you accept co-signers? What are their qualifications?
Yes. Co-signers must complete their own application and pay the $50 application fee. They should have excellent credit and sufficient income.
SECURITY DEPOSITS
How much is the security deposit?
- 1BR: $500
- 2BR: $1,000
When do I pay the deposit?
We will send a link to the portal so you can pay securely online.
Do you offer payment plans?
Yes. We offer 3- or 6-month plans through the Renter’s Choice Program.
Note: Deposits are non-refundable unless your application is denied.
PAYMENT ASSISTANCE
Do you accept Section 8?
Yes, we do not discriminate based on payment type, but all other qualifications must be met.
Do you accept third-party payers?
Yes, once your application is independently approved.
LEASE CHANGES
Can I add someone to my current lease?
Yes. You must be in good standing. The new tenant must apply, complete a background check, and sign a new annual lease at the current rental rate.
OFFICE INFORMATION
Where is your office located?
854 E. Broad St, Columbus, OH 43205
(Corner of E. Broad & 17th Ave; across from BP gas station)
What are your office hours?
Monday–Friday, 9:00 AM – 5:30 PM (by appointment only)
Email to schedule: [email protected]
APPLICATION ACCESS
Where can I find your application?
Click here to view available units and apply online
PETS
Do you allow pets?
Varies by property.
- $300 non-refundable admin fee
- $50/month pet rent per pet, limit 2
Can I add a pet after move-in?
Yes, if allowed in your building. Contact the office to proceed.
RENT PAYMENTS
When is rent due?
- Due on the 1st
- Grace period until the 5th
- $50 late fee on the 6th and again on the 11th
- Late fees apply even if the office is closed for holidays
Where do I pay rent?
(We must have your email on file to activate your account)
Are there fees for paying rent online?
- ACH/E-Check: $2.49
- Credit Card: 3.49% fee
- Debit Card: $9.99
MAINTENANCE EMERGENCIES
Call: (614) 448-2548
Emergencies include:
- Lockouts ($175 service charge)
- Running water causing damage
- Fire (call 911 first)
- No heat (below 32°F)
- Break-ins (call 911 first)
- Total power outage
If power is out and food is spoiled, renter’s insurance should cover damages.
PACKAGE DELIVERY
Complimentary lockers are available on-site for secure package deliveries. Restrictions may apply.
RESIDENT REFERRAL PROGRAM
Do you have a referral program?
Yes!
- $400 per referral who signs a lease at The Ethan
- $300 per referral who signs at any standard F&W property
Referred residents must mention you during their application.
MOVING OUT
How much notice is required?
30-day written notice is due on or before the 1st of the month of move-out.
- Example: For a July 31 move-out, notice is due no later than July 1.
- Late notice = responsible for the next month’s rent
- No move-outs permitted between Nov 1–Jan 31
- Download the Notice to Vacate Form
UTILITIES
What utilities am I responsible for?
- At The Ethan:
- Electric: Set up directly through AEP
- Water: Billed to your tenant portal based on actual usage
- At Other Properties:
- Utilities may vary; typically, residents are responsible for gas, electric, and water.
- Water is either flat-rate or sub-metered via Guardian Water & Power
Utility Company Numbers:
- Electric (AEP): (800) 277-2177
- Gas (Columbia Gas): (800) 344-4077